Refund and Return Policy

As Licem Pharma Gıda Pazarlama Ticaret Limited Şirketi, we aim to keep customer satisfaction at the highest level. This Refund and Return Policy aims to inform about the return and refund processes.

1. Return Authorization

After your return request has been approved, the returned products must be received by us. Returned products must reach us within 7 days from the date of shipment.

2. Reimbursement Procedures

• Return Confirmation: Upon return approval, your refund will be processed as soon as possible.
• Payment Method: The refund will be made in the same way as the payment was made. For example, for payments made by credit card, the refund will be made to your credit card.
• Payback Period: Your refund will be reflected in your account within 7-14 business days after we receive the products.
• Delays Delays in the refund process may be caused by the processing times of the banks. Therefore, we kindly ask you to be patient for your refund to be reflected in your bank account.

3. Product Exchange

If you wish to exchange the product during the return process, you will need to create a new order after returning your existing product. Product exchange is a quick and easy process. Before placing your new product order, you can contact our customer service to find out the current situation.

4. How Does the Return Process Work?

• Submit your return request to our customer service and get approval.
• Once you have received a return authorization, send the product in its original packaging and labels to the nearest shipping company. Shipping costs for returns must be covered by the customer.
• Once we receive the product, the return process will be initiated and your refund will be made.

5. Contact Information

You can contact us for any questions, refund requests or any other information:

• Address: Bağlarçeşme Mah. 1145.Sk. No:8, Esenyurt/Istanbul
• Phone:  0553 848 69 11
• Email: Licempharma@gmail.com

6. Important Notes

Please contact our customer service to get detailed information about the return process and to manage the process in the best way.

After checking the returned products, the refund process will be initiated.

As Licem Pharma Gıda Pazarlama Ticaret Limited Şirketi, your customer satisfaction is extremely important to us. Please do not hesitate to contact us if you have any problems with our products or have any questions about the return and refund processes. We are always here for you!